7 Habits of Highly Successful Service Advisors

Unlock a rewarding career as a service advisor by mastering Stephen Covey's seven habits, which will help you prioritize effectively, boost productivity, eliminate self-defeating behaviors, build trust-based relationships, and handle challenging situations with confidence.

Elevating Sales Mastery: From Order Taker to Sales Maker 

This course is designed to help participants transition from simply taking orders to mastering salesmanship by learning active listening, engaging customers with compelling solutions, confidently handling objections, closing sales effectively, and differentiating their offerings to demonstrate superior value.

Mastering Financial Strategies for Peace of Mind

Take control of your automotive business's financial health and master the strategies for lasting financial peace of mind with this practical course, designed to equip owners and managers with essential financial skills to enhance profitability, make informed decisions, and achieve long-term stability.

XYZ’s of Hiring

In today’s swiftly evolving job market, this course will empower you to adapt, excel, and elevate your hiring practices to unprecedented heights. By understanding the job expectations of Generations X, Y, and Z, you will gain a strategic advantage in attracting and retaining top talent, ensuring your organization's continued success. Learn to craft compelling job ads, develop effective interviewing skills, and cultivate a hiring strategy that defines success.

Shop Production and Payroll that Drive Profits

Join us for an exploration of how efficient shop production and effective payroll management drive profitability, equipping you with essential strategies to optimize workflow, manage labor costs, and enhance employee retention, ultimately boosting your automotive shop's success.

From Manager to Leader: Strategies for Effective Leadership

This course is designed to help you embrace your role as a leader, equipping you with the skills and mindset needed to provide direction, vision, and purpose, while empowering your team and creating a positive, successful culture in your automotive shop.

Creating VALUE in Everything You Say, Do and Sell

Transform calls into valuable conversations by asking powerful questions, solving problems, and presenting unmatched value. Learn to create compelling presentations, listen effectively, and differentiate your solutions, so you never feel pressured to discount or price match, and can instead focus on delivering solutions that truly meet customer needs.

From Chaos to Clarity: Enhanced Communication for Auto Repair Shops

Transform your automotive repair shop's interactions into a well-oiled machine with our course focusing on effective communication to boost efficiency, customer satisfaction, and business performance. Explore key topics such as meeting essentials, team collaboration, customer interaction, and conflict resolution to create a thriving, customer-centric, and efficient business environment.

Talent Tactics: Interviewing and Hiring for Today's Workforce

In today's dynamic job market, standing out in your hiring efforts is crucial for success. This course equips you with the skills to excel in recruitment by understanding modern workforce expectations, crafting compelling job ads, and mastering strategic interviewing techniques. Learn to effectively attract and retain top talent, ensuring your organization thrives in a competitive landscape

Building a Culture that Employees Embrace

 Discover how a strong organizational culture can secure a talented workforce and drive your business’s future success. This course offers actionable insights into understanding employee expectations, addressing the seven key questions of job satisfaction, and creating an empowering work environment through effective management, recognition, and balanced opportunities. Learn to leverage a well-crafted culture as a competitive advantage, attract top talent, and foster long-term success in a dynamic business landscape.

Systems and Process Drive Operational Excellence

Focus your business on market leadership with this course on operational excellence, designed to teach you how to execute processes consistently, empower employees to resolve issues proactively, and continuously improve performance and profitability for an exceptional customer and employee experience.

Success by the Numbers: Mastering Financial Performance

Unlock the key to financial success through strategic data analysis and efficiency management in this course, designed to empower participants to identify and leverage crucial performance metrics, optimize operational efficiency, and enhance profitability in their automotive service businesses.

What’s Getting in the Way of Your Profits?

Understanding and managing your profits is crucial for enjoying your role as an owner rather than struggling to make ends meet; you don't need to be an accountant, just grasp the realities that impact your financial success and avoid letting pricing objectives become pricing objections.

Drive Your Hiring Process: Strategic Interviewing for Automotive Repair Shop Owners

Unlock the secrets to building a high-performing team in your automotive repair shop with our course, "Drive Your Hiring Process: Strategic Interviewing," designed to equip you with essential skills for defining job requirements, evaluating technical skills, assessing cultural fit, and implementing effective interviewing and onboarding strategies to attract and retain top talent.

Culture Shock: Electrifying the Workplace

This course empowers participants to create a harmonious, inclusive, and high-performing work environment by exploring personality dynamics, effective communication, inclusive leadership, and bridging generational gaps.

Strategies for Dealing with Difficult Customers

Master essential techniques for managing difficult customers with this course, designed to equip you with strategies for early identification, creative problem-solving, efficient complaint resolution, and relationship repair to enhance customer satisfaction and protect your store’s reputation.

Understanding, Connecting, and Engaging with Gen Z

Gain insights into attracting and managing Generation Z by understanding their distinct characteristics compared to previous generations. Learn strategies to engage and appeal to Generation Z customers and employees, positioning your business as their top choice.

Service Advisor Success Blueprint: Mastering Communication

Gain the essential skills to excel as a service advisor with this course, focusing on the key elements of successful communication to build strong connections with customers and technicians, ensuring exceptional customer experiences and efficient service workflows.

Why Things Don’t Get Done and What to Do About It

Conquer procrastination and boost productivity with this course, which delves into the psychology of procrastination, explores its impact on stress and performance, and provides effective strategies and techniques to overcome delays, enhance motivation, and achieve your goals

Balancing Customer Satisfaction and Employee Fulfillment in the Millennial and Gen Z Era

With Millennials and Gen Z increasingly shaping the workforce and consumer market, understanding their unique needs is essential for business success. This course explores what Millennials and Gen Z seek in both their employment and service experiences. Discover how to adapt your business to meet their expectations, enhance engagement, and retain top talent. Learn strategies to offer the right experience, services, and workplace environment that will make your business the preferred choice for these generations.

Bridging the Gap: Understanding Customer Disconnect

Address the customer disconnect with this course, which explores how to bridge the gap between business assumptions and customer understanding. Learn effective communication strategies, delve into the psychological factors behind misunderstandings, and emphasize transparency and honesty to build trust and improve customer relationships.